FAQ2023-07-19T11:52:24+10:00
Does MLM2PRO™ require a membership?2023-07-19T11:50:48+10:00

The MLM2PRO™ first year of Premium Membership ($199 USD) is included with your purchase. A Premium Membership is not required, however, the MLM2PRO™ Premium Membership significantly enhances the user experience with access to thousands of simulated golf courses, training platforms and more.

How much does the MLM2PRO Premium Membership cost?2023-07-19T11:51:07+10:00

The MLM2PRO™ first year of Premium Membership is included with your purchase. After the first year, the MLM2PRO Premium Membership costs $199 USD/year.

Can I use a projector or smart TV with simulation?2023-07-19T11:49:24+10:00

Yes, for projection with an iOS device: Use a lightning cable to HDMI to a projector.

If using an Android device: Use a USB-C to an HDMI to a projector.
For a Smart TV, you will Airplay or Screen Mirror to the Smart TV from either your iOS or Android device.

Do I need an internet connection to use the MLM2PRO™?2023-07-19T11:48:40+10:00

An internet connection is not required to use the MLM2PRO™, but it does provide the best range of experiences. An internet connection is needed to sync the shots from your session, access Rapsodo Courses, Partner Simulation, Combines and Insights reports.

How is the MLM2PRO™ data stored?2023-07-19T11:48:09+10:00

You can export videos with shot trace to share on social media, share with friends, or send them to an instructor! Currently, we don’t offer the ability to export data from a session in CSV or a similar format.

Can I use plastic/foam golf balls?2023-07-19T11:47:46+10:00

No, MLM2PRO™ will not capture data with foam/plastic balls. You will want to use a Range or Premium Golf Ball, and with MLM2PRO™ it is recommended that you use the included Callaway®RPT™ Chrome Soft X™ Balls to take advantage of all the metrics that can be captured (Spin and Spin Axis).

How does ball type or elevation affect the results?2023-07-19T11:46:29+10:00

Elevation affects distances, trajectory and descent angle 

  • The higher the elevation, the less dense the air is. Because of this, there is less drag force on the ball (resistance) allowing it to maintain speed during flight, resulting in greater distance. 
  • The general rule of thumb is every 1500 ft of increased elevation = the ball will travel 3-5% further 

A range ball vs a premium ball will also affect your data. A range ball will fly shorter, generate less spin, and not produce as much ball speed as a premium golf ball. 

Within the MLM2PRO™ App, you can adjust your settings to account for elevation and ball type to ensure your data is as accurate as possible. 

What are the ideal space requirements to set up MLM2PRO™ indoors?2023-07-19T13:25:19+10:00

A little more than 14 total feet is needed. First, 2.5 metres is needed from the ball to the net. Then, the MLM2PRO™ requires another 2-3 metres behind the ball. Taller players may need to place the device further back to capture their entire swing video.

What are the setup requirements for outdoor use?2023-07-19T13:25:35+10:00

The MLM2PRO™ is designed to sit 2-3 metres directly behind the ball aimed down the target line.

Will I get spin rate and spin axis if I use a regular golf ball instead of the Callaway® RPT™ balls?2023-07-19T11:45:13+10:00

Callaway® RPT™ Golf Balls are required to show spin numbers.

How are spin rate and spin axis measured?2023-07-19T11:44:51+10:00

Through our partnership with Callaway, we specially engineered balls using Callaway’s TruvisTechnology. These new golf balls are called, Callaway® RPT™ Chrome Soft X® Golf Balls and are designed with RapsodoPrecision Technology (RPT™) so the MLM2PRO™ can track the in-flight spin rate and spin axis of the ball. This allows you to receive spin measurements within 1% of the accuracy of high-priced launch monitors.

What metrics does the Rapsodo MLM2PRO™ measure?2023-07-19T11:44:28+10:00

The MLM2PRO™ provides 13 metrics including: 

  • Ball Speed (measured) 
  • Club Speed (measured) 
  • Smash Factor 
  • Launch Angle (measured) 
  • Launch Direction (measured) 
  • Carry Distance 
  • Total Distance 
  • Spin Rate (measured) 
  • Spin Axis (measured) 
  • Descent Angle 
  • Side Carry 
  • Apex 
  • Shot Type 
Does MLM2PRO™ require a membership?2023-07-19T11:42:07+10:00

The MLM2PRO™ first year of Premium Membership ($199 USD Value) is included with your purchase. A Premium Membership is not required, however, the MLM2PRO™ Premium Membership significantly enhances the user experience with access to thousands of simulated golf courses, training platforms and more.

Can I upload my data and information from my MLM to my MLM2PRO™?2023-07-19T11:39:26+10:00

The MLM2PRO™ platform is separate from the MLM platform and will require a separate app download. You will be able to download the new MLM2PRO™App from the Apple Store and Google Play.

What Android and Apple devices is MLM2PRO™ compatible with?2023-07-19T11:38:35+10:00

iPhone

iOS 14 or higher

Compatible with iPhone, iPad

iPad

iPad 2017 and up (must support 1080p)

Android

10.0 Android Operating System or higher (API level 29)

Compatible with phones and tablets

The device must natively support Google Play Store

What is included with an MLM2PRO™ purchase?2023-07-19T11:35:44+10:00

MLM2PRO™, tripod, charging cable, Quick Start Guide, sleeve of Callaway® RPT™ Chrome Soft X® golf balls and one free year of the MLM2PRO Premium Membership ($199 USD Value)

I didn’t receive my order?2023-07-19T11:33:58+10:00

If you haven’t received your order within the above time frame please contact help@cmma.coma.au and we will investigate this for you.

Can I send an order to a different address from my billing address?2023-07-19T11:33:24+10:00

You can send an order to a different address to your billing address. Upon placing your order just be sure to change the shipping address to where you would like it to be delivered.

How much does postage cost?2023-07-19T11:29:20+10:00

Free postage is included for Rapsodo MLM2 Pro.

How long will it take to receive my order?2023-07-19T11:15:16+10:00

We aim to dispatch orders within five business days after receiving the order providing stock is available. All items are posted with standard delivery with Australia Post, taking 7-10 days to deliver.

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